Ofertas de empleo IT Help Desk Specialist, Santiago de Querétaro

International company focused on offering different solutions for the industry is looking for:

Help Desk Specialist

Requirements

• Academic studies: BS/BA in IT, Computer Science or relevant field
• Minimum of 2-years of experience providing technical assistance in a similar role. Experience providing in remote trouble shooting
• Experience with Microsoft Office 365
• eNL

Knowledge and Skills:

· Tech savvy with working knowledge of office automation products, databases, and remote control

· Good understanding of computer systems, hardware, and Internet technologies

· Diagnose and resolve technical issues

· Multi-task and effectively prioritize and manage workload

Responsibilities:

· Serve as the first point of contact for our US and Mexican employees seeking technical assistance by phone, email, or IT Service Desk Ticketing System.

· Perform remote troubleshooting through diagnostic techniques and pertinent questions.

· Determine the best solution based on the issue and details provided by customers.

· Direct unresolved issues to the next level of support personnel.

· Provide accurate information on IT products or services.

· Record events and problems and their resolution in logs using our Service Desk system.

· Follow-up and update customer status and information.

· Pass on any feedback or suggestions by customers to the appropriate internal team.

· Identify and suggest possible improvements on procedures.

Benefits

• Salary negotiable according experiencie and knowledge.

• Law benefits and more.
• Food vouchers.
• Saving funds.
• Life insurance.

• Be part of a growing company and development opportunity.

• Collaborate with a international team.